Shipping & Returns
I want to order a Christmas gift. When do I have to place my order to receive it by December 25th?
We want everyone's holiday to be stress-free so we put together this Holiday Shippiing Guide so you can get your gifts on time. Please note: 2017 Holiday Shipping Guide dates are for US domestic orders only. Scheduled delivery date and time depends on destination and Post Office.Delivery dates are not guaranteed and may include extra processing and transit time in case of unforeseen delays.
2017 Holiday Shipping Guide for US Domestic OrdersRecommended order-by dates for delivery by December 25th
|First-Class Mail||December 18|
|Priority Shipping||December 19 by Noon CST|
|Express Shipping||December 21 by Noon CST|
Do you ship internationally?
We currently ship to the following countries: United States, Argentina, Australia, Austria, Belgium, Brazil, Canada, Cuba, Czech Republic, Denmark, England, Finland, France, Germany, Greece, Guam, Holland, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Northern Ireland, Panama, Philippines, Poland, Portugal, Russia, Saudi Arabia, Scotland, Singapore, Slovakia, Spain, Sweden, Switzerland, Turkey, United Kingdom and Wales. If you’d like your order shipped somewhere else, just email us and we’ll see what we can do to make it happen!
How long will it take to receive my order?
We always try to process and ship orders out quickly – usually within two business days. You can check the status of your order at any time by signing in to your account. Once your order has shipped, you will receive a shipment confirmation email with tracking information. Delivery time varies based on the shipping method chosen during checkout.
Note: During the holiday season we can experience a high volume of shipping delays with USPS. If your package has been delayed and it's in the USPS system, we cannot help make it go any faster. If it has been more than a week since your tracking number has shown any updates please contact us at firstname.lastname@example.org so that we are aware of the delay. We will not have any more information about the location of your order other than what is shown in your tracking but we want to be aware of the delay in the event that it becomes lost. If your order is stuck you can try calling USPS at 1-800-275-8777 and ask that a case be opened. As the recipient you will get a faster resolution than we will. It’s rare that a package is missorted or lost but it can happen.
How do I track my order?
To track your order, log in to your account (click on the ‘My Account’ link at the top right hand side of our site). Click on ‘View Details’ next to the order about which you are inquiring. Your order information will display, and a tracking number will be listed. You can either click on that tracking number or copy and paste it into the USPS website. Additionally, once your order has shipped, you will receive a shipment confirmation email with tracking information. Please note that sometimes it takes up to 24 hours for the tracking information to update after the order shows as shipped.
How will my order be shipped? How much does shipping cost?
All packages are shipped via USPS. There are several options from which to choose depending on when your shirts need to get to you. Plus, your shipping costs can be calculated prior to placing your order. Once you add items to your cart, you can enter your zip code in the box below the item(s) on the ‘View Cart’ page. Hit the ‘Calculate Shipping’ button, and your shipping options and the corresponding charges will appear.
I never received my order, what should I do?
Don’t worry – start by checking your account to see if your items have shipped. If it has, your tracking number will display. The United States Postal Service is our primary carrier, and you can enter your tracking number at www.usps.com to see where your package is in the delivery cycle. If you are still having problems, contact us at email@example.com.
What if I need to return my TShirt Laundry?
We want you to love your tees, so if something isn’t perfect, you can return or exchange your items within 30 days of the order shipment date. Items must be unwashed and unworn in order to receive a refund or store credit. Note: Shipping charges will not be refunded. Clearance items are final sale and cannot be returned.
The process is simple:
- Log in to your account, using your username and password in the ‘My Account’ section.
- In the ‘Track Your Recent Orders’ section, click on the ‘View Details’ link for the order you would like to return or exchange.
- Once in the Order Details, click the ‘Add New RMA’ button.
- Choose the number of items you wish to return or exchange in the ‘Order Items’ section.
- In the ‘Order Return Options’ section, choose the Reason and Method for the return or exchange.
- You may add any comments (including what you would like to exchange the item for, if applicable), and then click ‘Save RMA.’
- Once we process your request, you will receive an email with instructions on how to return your item.
Talk to Us!
Still have questions? Hey, we all get a little lonely sometimes…