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Shipping/Returns

Shipping & Returns

What are your Holiday Shipping Guidelines?
  We suggest ordering by the following dates to receive your order by Christmas:

December 19th at noon CST if you plan to use Priority Shipping
December 20th at noon CST if you plan to use Express Shipping
Do you ship internationally?
  We currently ship to the following countries: United States, Australia, Canada, France, Ireland, Japan, Mexico, Netherlands, and the United Kingdom. Stay tuned though – we have big dreams.
How long will it take to receive my order?
  We always try to process and ship orders out quickly – usually within two business days. You can check the status of your order at any time by signing in to your account. Once your order has shipped, you will receive a shipment confirmation email with tracking information. Delivery time varies based on the shipping method chosen during checkout.
How do I track my order?
  To track your order, log in to your account (click on the ‘My Account’ link at the top right hand side of our site). Click on ‘View Details’ next to the order about which you are inquiring. Your order information will display, and a tracking number will be listed. You can either click on that tracking number or copy and paste it into the USPS website. Additionally, once your order has shipped, you will receive a shipment confirmation email with tracking information. Please note that sometimes it takes up to 24 hours for the tracking information to update after the order shows as shipped.
How will my order be shipped? How much does shipping cost?
  All packages are shipped via USPS. There are several options from which to choose depending on when your shirts need to get to you. Plus, your shipping costs can be calculated prior to placing your order. Once you add items to your cart, you can enter your zip code in the box below the item(s) on the ‘View Cart’ page. Hit the ‘Calculate Shipping’ button, and your shipping options and the corresponding charges will appear.
I never received my order, what should I do?
  Don’t worry – start by checking your account to see if your items have shipped. If it has, your tracking number will display. The United States Postal Service is our primary carrier, and you can enter your tracking number at www.usps.com to see where your package is in the delivery cycle. If you are still having problems, contact us at info@tshirtlaundry.com.
What if I need to return my TShirt Laundry?
  We want you to love your tees, so if something isn’t perfect, you can return or exchange your items within 30 days of the order shipment date. Items must be unwashed and unworn in order to receive a refund or store credit. Note: Clearance items are final sale and cannot be returned.

The process is simple:

  • Log in to your account, using your username and password in the ‘My Account’ section.

  • In the ‘Track Your Recent Orders’ section, click on the ‘View Details’ link for the order you would like to return or exchange.

  • Once in the Order Details, click the ‘Add New RMA’ button.

  • Choose the number of items you wish to return or exchange in the ‘Order Items’ section.

  • In the ‘Order Return Options’ section, choose the Reason and Method for the return or exchange.

  • You may add any comments (including what you would like to exchange the item for, if applicable), and then click ‘Save RMA.’

  • Once we process your request, you will receive an email with instructions on how to return your item.

Talk to Us!

Still have questions?
  Hey, we all get a little lonely sometimes…

If you send an email or submit a message, we try to answer promptly.